Business Analyst / Sr. Consultant, Paris, France

Business & Decision

September 2007 - October 2017

• Implementation of CRM (Siebel & Salesforce) projects comprised of multi-disciplinary teams from Finance, Insurance and Service industries.
• Conducted system configuration, end user training, documentation.
• Partnered with User Acceptance Testing teams to ensure appropriate business scenarios are identified and scripted.
• Worked with project teams through integration and scoping phases of their implementation projects.
• Provided functional/technical support to customers such as resolving issues using SQL queries to analyze defect/bugs.
• Extensive knowledge and understanding of research and analysis
• Strong analytical skills with high attention to detail and accuracy
• Excellent verbal, written, and interpersonal communication skills
• Ability to work effectively, as well as independently, in a team environment
• Ability to translate and present complex technical data across technical and non-technical groups
• Knowledge and understanding of databases and data mining techniques
• Advanced Microsoft Excel skills