Salesforce.com Business System Consultant

Wells Fargo

March 2019 - June 2019

⮚ Developed an understanding of Application Lifecycle Development, SDLC and regulatory compliance needs as they pertain to CRM implementations for banking applications.
⮚ Translated customer needs into actionable Salesforce.com Sales cloud requirements primarily for Account and Opportunities objects.
⮚ Developed project artefacts – business requirements backlog, user stories with acceptance criteria, process flows, test plans.
⮚ Actively participated in requirements management and story grooming using JIRA.
⮚ Co-ordinated reviews/signoffs with Product Managers, SMEs, Technical teams and QA.
⮚ Lead User Acceptance Testing (UAT)
o Lead UAT co-ordinator- engaged with six lines of business to facilitate, validate and assist with execution of UAT test scripts.
o Understood the test plan/schedule and communicated variances.
o Ran daily defect call/standup, analyzed UAT defects raised and escalated any risk/issues with relevant stakeholders.

Salesforce Analyst/Consultant

Accenture

July 2018 - February 2019

Pfizer
⮚ Implemented an integrated customized Veeva solution within the Salesforce platform to support critical business functions and meet project objectives.
⮚ Conducted process flow analysis of operations and prepared process flow diagrams for use in business proposals. Documented the Standard Operating Procedures for Application Outsourcing (AO) endeavors.
⮚ Created and maintained custom objects and fields, designed and maintained page layouts, custom tabs, components and custom reports.
⮚ Designed and deployed Validation rules for automating business logic. Created workflow rules and defined related tasks and email alerts.
⮚ Developed Salesforce Applications including basic APEX and Visualforce development.
⮚ Reviewed the test cases provided by the QA team, and provided feedback to ensure optimum coverage.

EMC
⮚ Analyzed organizational processes, converted business workflows into Salesforce.com workflows and configured Salesforce.com to meet business requirements.
⮚ Created and updated users, maintained user hierarchy rules, roles, permission sets, and profiles to ensure system security.
⮚ Performed day-to-day operations of a large Salesforce.com implementation including creating and maintaining custom objects and fields, maintenance of page layouts, Email templates etc.
⮚ Configured Reports for user profiles based on the business needs of the organization. Created various Report folders to assist managers to better utilize Salesforce.com for their needs.
⮚ Designed custom dashboards for various user groups based on their business needs.
⮚ Assisted in the configuration and maintenance of sandbox environments to facilitate successful development and QA testing of on-demand features and functionality.
⮚ Assisted in data migration using Data Loader executing activities such as data mapping, object modeling, rule logic definitions.
⮚ Interfaced with project managers, clients and other developers to ensure effective collaboration throughout all phases of development, testing and deployment.